Providers

Information for service providers on the Blys platform.

Getting started

Am I responsible for providing and maintaining my own equipment?Can I accept a booking from a different location?Can I ask the client to carry my equipment?Can I invite my own private clients to Blys?Can clients place repeat / recurring bookings?Do I get penalised for not accepting a job request?Do I have to be NDIS-registered to be able to accept bookings for NDIS? p Do I have to wear a Blys branded t-shirt or uniform?Do I need to provide my own client intake / consent form?Do you arrange parking for us?Do you recommend using sheets or towels for the massage?Does Blys offer other benefits like discounts to service providers?How It Works: Beauty / Cosmetology How It Works: Facial / Skin Treatments How It Works: Hair & Makeup How It Works: Lash & Brow Treatments How It Works: Massage How It Works: Nails How It Works: Physiotherapy How It Works: Pilates How It Works: Spray Tan How It Works: Waxing How It Works: Yoga How about private health funds? I don't provide rebates, is that a problem?How can I apply for a DBS check How can I apply for a Police Check?How can I see the client's full address in pending bookings?How do I contact Blys?How do I contact the client? When is the best time to contact the client?How does Blys work for professionals?How does the Blys Pro App work?How does the booking start time work?How does the couples massage work?How to choose your preferred Map App on the Blys Pro App?How to download the Blys Pro App?How to get an ABN?How to rebook and accept rebooking requests from clients?I forgot to tap the action button in the app ("On way", or "Complete"). What to do?I have a friend who might be interested in joining Blys as a professional. What shall I do?I work for a clinic, can I still get bookings from Blys?Shall I proactively try to upsell to the client when I'm with the client?The client asked me to book me privately. What should I do?The client is late. What would I do?Tips for professionals to keep yourself and your clients safe at work during an outbreak What are corporate jobs? How do they work?What if the client wants to extend the session?What is the process to join Blys?What kind of oil should I be using for the massage?What location setting does my phone need to have for the Blys Pro App?What makes pregnancy massage different to regular massage?What massage modalities can I offer to clients through the Blys platform?What should I do if I didn't want to receive booking requests from a specific client?What to do if I'm running a little late to my appointment?What's included in standard mobile massage service?What's included in the Licence Agreement with Blys?Where can I find relaxing music?

Account & Profile

Any tips on creating a practitioner profile?Can I ask clients to book me directly through Blys?Can I get job notifications based on my availability?How can I promote my Blys profile to clients?How can I set up my service area?How do I access my Blys Provider profile?How do I add / update my bank or my business details?How do I add a buffer time between bookings?How do I add or update my services and documents?How do I sign up as a provider on Blys?How do I stay offline in the Blys Pro App ?How do I upload my photo on the app and what are the guidelines?How do I view & update my professional account details?How to delete my provider account?How to rank at the top in the top providers page?How to sync the booking that I've accepted to my device's calendar?How to update my communication preferences as a service provider?How to update my preferred client gender?I am a service provider, how can I see how many Blys credits I have?I forgot my password in my pro account. How can I reset it?I left an item at my client's house. What should I do?I've signed up as a professional but my profile not active yet. Why?My account has been suspended. What does that mean?What is my Blys Pro Dashboard login?

Ratings & Reviews

Completion and Rebooking Rate Do you have any tips on offering a 5-star experience to my clients?How can I add external client reviews to my profile?How can I view my client ratings & reviews?How does the rating system work?What happens if a client leaves a bad rating or review?Will my completion rate be affected if I abandon a job for more than 24 hours?

Payouts, Insurance & Tax

Can I convert my store credit to cash or payment?Can a client pay in cash?Can the client leave a tip?Can you pay me in cash?Do I declare the money I make through Blys on my tax return?GST and invoicing: how it works for providers (AU)How can I get a summary of my earnings?How can I update my W 9 information?How do the payouts work? How and when do I get paid?How do tiered accounts work?How does Hnry work?How does Pie work? (For UK Providers Only)How does the invoicing work? Do I create an invoice for the client?How does tipping work?How much money do I take home from each booking?I have been injured during a treatment. Does Blys cover my medial expenses or offer Workers Comp?I may have caused a small damage to the client's property. What do I do?I may have caused a small injury to my client. What do I do?Information about working as a self-employed freelancer Understanding Your 1099 Tax Form (U.S. Providers)What is Stripe and how does it work?What type of insurance do I need? Where can I get insurance from?

Trust & Safety

How do I report a client or make a complaint?What is Blys' dispute resolution process for professionals?What is a practitioner code of conduct?What safety procedures & advice does Blys have for providers?

Changes & Cancellations

Can I modify / update a booking?Do I still pay the Blys platform fee if I’m unwell or unable to work and complete a confirmed booking?How do I offer an alternate date or time?How do I update the number of clients for a booking?How to abandon / cancel a booking from the Blys Pro App?How to offer my preferred payout?I can't make it to my confirmed booking anymore. Can I just find another provider to do it for me?Provider Cancellation (Abandonment) Policy The client hasn't responded to my booking update request. What should I do?What is the Blys cancellation and rescheduling policy for clients?

Health Fund Rebates

How does a massage therapist get a health fund provider number?I've accepted & completed a job that required health fund rebate, but I don't have it. What happens?Is it safe to upload my provider IDs?What are Health Funds?What needs to be on the receipt provided to the client?What should you do if you treat clients while still waiting to receive your provider number?What types of massage are covered by health funds?

Technical Support

How do I know which version of the Blys Pro app I have?How do I update my pro app to the latest version?How to Install / Uninstall the Blys Pro app for practitioners I can't go Online in my Blys Pro app I have the app but I'm not receiving booking notifications, or I think they are delayed.Why am I receiving alerts for services that I don't provide?Why am I receiving jobs from another location or city?