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What if my payout is wrong or missing?


If a payout doesn’t look right or hasn’t arrived when you expected it, there are a few things you can check before contacting Blys.


Start by checking your payout report, booking status and payment details. If everything looks correct and you’re still missing a payment, contact Blys Provider Support with the relevant booking and payout information so we can investigate.


First, check your payout report. Your payout report shows the payments included in a particular payout period. Check out


To check your payout, check out this article.


If the booking you’re expecting isn’t included, check when the booking was completed and whether it is eligible for the current payout period.


For more information about how Blys payouts work, see How do the payouts work?


My payout hasn’t arrived


Before contacting us, check the following:


  1. Check that the booking is included in your payout report. A booking may not appear in the payout you’re expecting if it was completed after the relevant payout cutoff. In this case, it may be included in a subsequent payout.
  2. Check your payment details. Make sure the bank account or payment details connected to your Blys account are correct and up to date. If your payment details need to be changed, update them in your Blys Pro account.
  3. Check your bank account. If the payout is shown as processed in your Blys account but you haven’t received the funds, check your bank account and allow for normal bank processing time. Public holidays and bank processing times can also affect when funds become available.
  4. Check whether your account requires any action. If there is an issue with your payment account or additional verification is required, you may need to complete the requested action before a payout can be processed. If you’re unsure whether this applies to you, contact Blys Provider Support.


My payout amount is different from what I expected


If the amount you’ve received doesn’t match what you expected, check the individual bookings included in your payout report.


The difference may be related to:


  • The applicable Blys fee for the booking
  • A cancellation or other booking adjustment
  • A dispute or refund adjustment
  • A tip or other payment included in the booking
  • A booking being included in a different payout period


Your payout report provides the relevant booking and payment information to help you identify where the difference comes from.


What about tips?


Tips are paid to providers in full. Blys does not deduct a platform fee from tips.


If a tip you received isn’t showing correctly in your payout, include the relevant booking reference when contacting Provider Support.


I completed a booking but can’t see it in my payout


First, check the booking’s status and the week in which it was completed. If the booking was completed after the relevant payout cutoff, it may be included in a later payout. If you believe the booking should already have been included, contact Provider Support with the booking reference so the team can check it for you.


What information should I send Blys?


If you’ve checked your payout report and still can’t identify the issue, contact Blys Provider Support.


Include as much of the following information as possible:


  • Your name
  • The email address associated with your Blys account
  • The booking reference(s) you’re asking about
  • The date of the booking
  • The amount you expected to receive
  • The amount you actually received, if applicable
  • A screenshot of the relevant payout report, if helpful


If the issue relates to a payment that you believe was sent but has not reached your bank account, Provider Support may ask for additional information to help investigate the payment.


For security, don’t send your full bank account number, password, card details or other sensitive financial information unless Blys specifically asks you to provide it through an approved secure channel.


Still missing a payout?


If your payout report shows that a payment has been processed but the funds haven’t reached your bank account, or if the amount in your report appears incorrect, contact Blys Provider Support with the relevant booking and payout details.


The team can review the payment and let you know what needs to happen next.