Getting consistent bookings on Blys comes down to a combination of profile quality, performance, and smart use of the platform. Here's how to maximise your success through Blys.


In This Article


How Blys matches providers to bookings


When a client places a booking, Blys notifies eligible providers in priority order. Your profile must also appear on the Top Providers section for clients browsing directly. Both depend on the same five performance factors:


  1. Customer rating - your average star rating from last 50 reviews.
  2. Recency - how recently you've completed bookings.
  3. Rebooking rate - how often clients book you again.
  4. Completion rate - percentage of accepted bookings you successfully complete.
  5. Proximity - how close you are to the booking location when it's posted.


The most important thing: deliver excellent experiences. Everything else follows from that.


Build a great profile


  • Photo: Use a professional, clear, well-lit headshot. Avoid group photos or logos as your main image. This is what clients see first.
  • Bio: Write in first person. Include your specialty, years of experience, training background, and what clients can expect. Be specific - "I specialise in remedial massage for office workers with neck and shoulder tension" is better than "I'm a massage therapist."
  • Services: List every service and modality you're qualified to offer. Clients filter by service type, so you won't appear in searches for services you haven't listed.
  • Service area: Set your service area accurately. Too broad and you'll receive requests you can't fulfil; too narrow and you miss bookings. Update it if you move. You can even set custom service areas by drawing on the map so that you get specific booking alerts based on your location.
  • Qualifications and documents: Keep your qualifications, police check, and insurance up to date. Expired documents can take you offline.
  • Profile completeness: Aim for 100% profile completion. Incomplete profiles rank lower.


Performance habits that build your ranking


  • Be punctual. Arrive on time, every time. Being late reduces your rating.
  • Deliver the full duration. Clients notice if sessions are shorter than booked.
  • Stay online consistently. The more available you are, the more bookings you receive.
  • Accept only what you can complete. A declined booking is better than an abandoned one. Abandoning bookings seriously hurts your completion rate.
  • Encourage rebooking at the end of each session, remind clients they can rebook you directly.
  • Respond to messages promptly for confirmed bookings, reply to client messages within the app quickly.


You can view more information on tiered accounts and ranking here.


Expand your reach


  • Add more services: if you're qualified in multiple modalities, list them all.
  • Expand your service area: if feasible, a wider radius means more booking opportunities.
  • Enable weekends and public holidays: high-demand times. Surcharges make these bookings more lucrative.
  • Join the hotel circuit: hotel bookings are high-value opportunities. Ensure you have everything needed to set up in hotel rooms.

Tips from high-performing providers


  • The five-star review matters most. One impactful session can generate a rebook, a 5-star review, and a Favourite.
  • Ask clients to write a review. Most clients are happy to but just forget. A polite reminder goes a long way.
  • Maintain momentum with bookings. Even a few bookings per week keeps your recency score healthy.
  • Track your stats in the Pro Dashboard. You can review your rating, completion rate, and rebooking rate regularly.


For a detailed guide, check out this article on tips on offering a 5-star experience to clients.