The Inbox gives you one place to find booking conversations in the Blys provider app and website.
In this article
What you will see in the Inbox
- Each booking appears as a separate conversation.
- Your most recently active conversations appear first.
- You can use the available tabs and filters to find job, support, or unread conversations.
- Completed and cancelled booking conversations can be found in the archive where available.
How to open your Inbox
Provider app: tap Messages in the bottom navigation, then select a conversation.
Website: sign in to your account, select Inbox from the navigation menu, then choose a conversation.
Opening a conversation takes you to the existing booking chat. If you have multiple bookings with the same client, each booking has its own conversation.
Booking reminders in chat
For a confirmed upcoming booking, Blys displays reminder cards in the booking conversation:
- 48 hours before: An upcoming booking reminder showing the service, date, time, client, and booking suburb.
- 2 hours before: A day-of reminder showing the booking time, client, and full booking address.
Tap View booking or View details to open the booking. You can also tap Get directions to open the booking address in your maps app.
If a booking is cancelled, no further reminders are shown. If it is rescheduled, reminder timing is updated based on the new booking time. For same-day bookings, only the day-of reminder is shown.
These reminder cards appear inside the booking chat and do not send an additional push notification.