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Help Center
Clients

Clients

Help for clients booking services through Blys.

Before Booking

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Additional Charges and Rates for Bookings: Hotels, Public Holidays, and After Hours Can I book a massage for my child?Can I cancel a recurring booking?Can I choose the gender of my provider?Can I pick my service provider and make a direct booking?Can the treatment be modified to my disability?Do I need to inform my service provider about my current medical condition?Do I need to provide anything for my mobile massage?Do the massages include face / scalp massage?Do you cater for groups? E.g. corporate or private events or offices Do you do last minute appointments?Do you have one of those pregnancy massage tables with hole?Do you send two mobile massage therapists for a couples massage?Does my room / office need to be large to accommodate a massage chair or table?How can I tip my service provider? (Before booking)How can clients add preference notes for recipients?How do I book?How do I create a Blys client account?How does Blys work?How much time should I allow for my appointment?How the HSA/FSA Works - US Based Clients How to accept rebooking requests from providers?How to place repeat / recurring bookings?How to search for a provider around my area?Providing treatment to children What about parking?What times can I book a massage or a session?What types of services can I book through Blys?Where can I find the reviews for Blys?Which areas do you serve?Will you come to a hospital to give a massage?You're not in my city. Can I still get a Blys service?How much weight can a massage table carry?

After Booking

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Can I update the number of recipients for my booking?How can I invite a friend to my booking?How can I tip my service provider?How do I prepare for my hair & makeup appointment?How do I track the progress of my booking?How to manage alternate booking dates or times offers from providers?How would I know if my booking is confirmed?I am loving my massage! Can I extend the session?I just made a booking. How do I know which service provider is coming?Is it ok for me to ask my massage therapist to go firmer or softer during my massage?My service provider hasn't accepted my updated booking request. What should I do?What if my provider is late or doesn’t show up for my appointment?What products / tools will my hair & makeup provider use?What should I wear during the massage?

After Your Treatment

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Can I book a service provider privately instead of through Blys?Can I create my list of service providers that I liked/ disliked?Can I recommend my service provider to a friend?Do I get a discount for inviting a friend to use Blys?How can I leave a rating / review for my service provider?I liked the service provider I had. Can I rebook the same service provider?Is it normal to feel a bit sore after a deep tissue / remedial massage?What happens when I give my service provider a 5 star review?

Contact

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How can I contact Blys?How can I contact my service provider?

Account & Profile

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How can I delete my account?How can I remove a payment method from my account?How can I update my contact details e.g. mobile number, email address?How can I update or remove a saved address from my account?How do I add a payment method to my account?How to update my communication preferences from my client app?How to update your COVID-19 vaccination status How to write a great bio for your Blys provider profile using AI feature?I forgot my password. How can I reset it?

Pricing & Payments

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Can I get a rebate from my private health fund for my massage?Can I use Workers Comp to pay for a treatment?Charges and rates for bookings in hotels Do I need to tip my service provider?Do you have HICAPS?Do you have any offers? Where can I find a Blys coupon?Do you have massage packs or bundles?How can I get a tax invoice / receipt?How do I use my store credit?How do I use my voucher / promo / discount code?Is it safe to add my card?Pricing and fees What happens if my payment declines?What types of payments do you accept?What's included in the tax invoice?Why am I having trouble paying by card at checkout? (AU clients only)Why is there a $1 charge in my bank statement?

Changes & Cancellations

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Client Cancellation Policy How do I cancel my booking?How do I modify / update my booking?

Gift Vouchers

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Do you offer gift vouchers or gift cards?How to purchase a Gift Voucher?What is the validity period for a gift voucher / coupon code?

Trust & Safety

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How do I report a service provider or make a complaint?How does Blys verify the service providers on its platform?What is a practitioner code of conduct?Why Does Blys Review Messages (And How Does It Keep You Safe)?

Code of Conduct

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How do I report a service provider or make a complaint?What is a practitioner code of conduct?

Troubleshooting

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How do I know which version of the Blys client app I have?How do I update my client app to the latest version?My service provider caused a small damage (e.g. oil stain). What do I do?The service provider left an item at my house. What should I do?