Your safety is our number one priority. Here's exactly what Blys does to make sure every session is safe, professional, and comfortable.



IN THIS ARTICLE



How Blys vets providers on the platform


Before any provider can take a booking on Blys, they must pass a certain standard qualification and compliance review. Every provider submits required documents and qualifications before being able to fully join the platform. You can find the detailed information, depending on the countries here: How does Blys verify service providers on the platform?


Our team manually reviews every application before activating any account. We only accept professionals who meet our quality, professionalism, and care standards.


Platform safeguards


  • In-app communication only - All communication between clients and providers must happen through the Blys in-app chat. We actively review messages to protect both parties. Never arrange bookings or payments outside the Blys platform, as this puts you at risk and is a breach of our terms.
  • Transparent provider profiles - Before your session, you can see your provider's name, photo, ratings, and reviews. After a booking is confirmed, you can message your provider directly in-app.
  • Continuous monitoring - Our team monitors ratings, reviews, and booking activity. Providers who receive low ratings or complaints are reviewed and may be suspended.
  • Rating and blocking system - After every session, you rate your provider. 1, 2, and 3 star ratings are reviewed by our team. A blocked provider will never be matched with you again.


What to do if something doesn’t feel right?


Before or during your session


  • If you feel unsafe at any point, leave or end the session. Your safety comes first.
  • Contact emergency services if there is immediate and imminent danger:
    • 000 (AU)
    • 999 (UK)
    • 911 (US)
    • 112 (Europe)
  • Contact our support team through call, text, or email as soon as you are safe. This triggers our safety review process. Blys has a dedicated Trust & Safety Team consisting of ex-members of the police force and expert investigation officers who monitor and manage all safety matters 24/7. Our team responds to all safety matters within 24 hours.

After your session


  • Get in touch with our support team.
  • Report the provider. Find more information on how to report a service provider here. Your report is taken seriously. We investigate all reports promptly and take action including account suspension or referral to authorities where appropriate.


If you have any feedback or suggestions as to how we can improve our safety measures, please email our Trust & Safety Team at safety@getblys.com.