We want every appointment booked through Blys to go smoothly, and in the rare event that something in your home is accidentally damaged during a treatment, we're here to help you get it sorted quickly.
How to report it
Let us know as soon as possible at hello@getblys.com.au with:
- Your booking reference
- A short description of what happened and when
- Photos of the damage
- A repair quote, receipt, or invoice if you have one
What happens next
Once we receive your report, our Trust & Safety team will review the details and be in touch. For minor accidental damage, we'll usually work with you to resolve it promptly as a gesture of goodwill.
For larger matters, or where you'd like to make a formal claim, we'll connect you directly with the provider so it can be resolved between you. Providers are independent professionals who run their own businesses, so claims of this kind are handled directly with the provider, and we'll help facilitate that introduction.
Good to know
- Report damage as soon as you notice it so we can act quickly
- Keeping photos and a repair quote helps us resolve things faster
- Our team reviews every report individually and fairly