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Here's a step-by-step guide to what happens from the moment you place a booking to the end of your session.


Step 1 - Booking Confirmation


Once you've placed your booking:

  • You'll receive a booking confirmation email with your booking reference number.
  • Your booking status will show as Pending until a provider accepts it. You can track the progress of your booking through the app. Check out the details here.
  • Once a provider accepts, your booking status changes to Confirmed and you'll receive another notification. Find out how you can check if your booking is confirmed here in detail.


For direct bookings (where you chose a specific provider), you can message them even before they accept. For open bookings, messaging becomes available once a provider confirms and you're within 48 hours of your appointment time.


Step 2 - Preparing for Your Appointment


  • Prepare your space: Pick the room you’d like to have the appointment in. Clear enough floor space (about 2x2m or 6.5x6.5ft) for a massage table.
  • Parking and access: Make sure the information in your booking is accurate. Your provider will use it to plan their arrival.
  • Towels and linens: Your provider brings their own professional equipment. You don't need to supply anything unless specified.
  • Pets: If you have pets, please ensure they're secured before your provider arrives.
  • If there’s anything else you need to inform them about, use the chat function on the Blys app.


Step 3 - Provider Arrives


  • Your provider will aim to arrive a few minutes before your scheduled start time.
  • If they're running late, they can message you via the in-app chat.
  • If your provider hasn't arrived within 15 minutes of your scheduled start time, check this article to find out what you can do, and please contact our support team.


Step 4 - During Your Session


  • Let your provider know about any health conditions, injuries, or preferences before they begin. The more detailed you are, the better your session will be.
  • Don't hesitate to speak up if the pressure is too firm or too light, or if you're uncomfortable at any point if you’re getting an in-home massage.
  • If you have any other preferences for an in-home beauty session, let them know at the start of the appointment.


Step 5 - After Your Session


  • Payment is processed automatically using your saved payment method - no cash is required or accepted when you book through Blys.
  • You'll receive a receipt by email.
  • If you loved the session, you can leave a tip within the first 24 hours of your session via the Blys app.
  • You can leave a rating and a review for the provider via the Blys app as well. If you’d like to have another session with them in the future, you can also add them as a favourite in your Blys account, so you can easily book with them next time.