Blys sends you notifications at every key step of your booking, so you always know what's happening and stay in the loop.


In this article


Types of notifications


Blys notifies you via:


  • Push notifications (in-app)
  • Email
  • SMS (for key booking events, where enabled)


Push notifications


You'll receive push notifications for:


  • Booking requested - when your booking request is live.
  • Rebooking request - when your provider requests to rebook you for another session, or when they accept or decline your rebooking request.
  • Booking confirmed - when a provider has accepted your request.
  • Provider on the way - when your provider has started travelling to you.
  • Provider arrived - when your provider has marked themselves as arrived.
  • Session complete - when your session has been marked as finished.
  • Payment processed - when there’s a confirmation that payment has been taken.
  • Payment failure - when the payment for your booking has failed.
  • Review reminder - prompted to rate your provider.
  • Booking reminder - reminder before your upcoming session.
  • Booking cancelled - if a booking is cancelled by you or your provider.
  • Gender fallback or provider unavailability - when a provider of your preferred gender, or your preferred provider is not available for the booking.
  • Booking or purchase refund - when the refund for your booking or gift voucher has been processed.
  • Booking update - when your provider makes an update to your booking, and when the provider declines or accepts your booking update request
  • Client no-show - when your provider marks you as a client no-show and cancels the booking.
  • Unread chat - when your provider’s message is unread in the Blys in-app chat.


To receive push notifications, you must allow notifications for the Blys app in your phone settings, and within the app as well. These won’t cost you anything.


Email notifications


You'll receive emails for:


  • Booking request - when your booking request is live.
  • Booking confirmation - includes provider details, booking summary, and booking reference.
  • Booking updates - when you’ve requested a booking update, or if your provider has requested booking updates.
  • Payment receipt - confirmation of charge (after session completion).
  • Booking failure - when your payment has been declined and the booking gets cancelled.
  • Tax invoice - downloadable invoice for your booking.
  • Booking cancellation confirmation - if a booking is cancelled.
  • Refund confirmation - if a refund is issued.
  • Gender fallback or provider unavailability - when a provider of your preferred gender, or your preferred provider is unavailable for the booking.
  • Gift voucher purchase - when you purchase a gift voucher from Blys.
  • Unread chat - when your provider’s message is unread in the Blys in-app chat.
  • Booking reminder - reminder before your upcoming session.
  • Alternate time offer - when your provider has offered for an alternate time or day for the booking.


Emails are sent to the address on your Blys account. Check the spam folder if you're not receiving them, or check the notification settings in the Blys app to see if they are enabled.


SMS notifications


SMS messages may be sent for key booking events where push notifications cannot be delivered. Ensure your mobile number is up to date in your account settings.


  • Payment failure - when the payment for your booking has failed.
  • Booking cancellation confirmation - if a booking is cancelled.
  • Booking abandonment - when a provider abandons or cancels your booking.
  • Unread chat - when your provider’s message is unread in the Blys in-app chat.
  • Booking not confirmed - when you haven’t been matched with a provider by the latest appointment start time.
  • Provider on the way - when your provider has started travelling to you.
  • Booking updates - when your provider has updated their arrival time or any other booking detail.


How to manage your notification preferences


Check out: How to update my communication preferences from the app?