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Will the provider wait for me?


Providers wait up to 20 minutes past your scheduled start time. After that, the booking can be marked as a client no-show and your provider may leave.


Will I be charged a cancellation fee?


A 100% cancellation fee applies if:


  • You are not home or ready, and more than 20 minutes have passed.
  • You do not allow or arrange access for your provider to reach you.

What should I do if I’m running late?


  • Contact your provider immediately via in-app messaging. If they agree to wait, your session may be shortened to the remaining time.
  • If you can’t reach your provider, reach out to our support team via call, email, or in-app live chat.


Cancellation fees by timing


  • Less than 4 hours before start: 100% of service fee.
  • 4–24 hours before start: 50% of service fee + 10% platform fee.
  • More than 24 hours: only the 10% platform fee is non-refundable


What happens to my payment?


If a no-show occurs, your payment is retained in full. In exceptional circumstances, contact hello@getblys.com for a case review.