The Inbox gives you one place to find your booking conversations in the Blys client app and website.
In this article
What you will see in the Inbox
- Each booking appears as a separate conversation.
- Your most recently active conversations appear first.
- You can use the available tabs and filters to find booking, support, or unread conversations.
- Completed and cancelled booking conversations can be found in the archive where available.
How to open your Inbox
Client app: open the side menu, select Messages, then choose a conversation.
Website: sign in to your account, select Inbox from the navigation menu, then choose a conversation.
Opening a conversation takes you to the existing booking chat. If you have multiple bookings with the same provider, each booking has its own conversation.
Booking reminders in chat
For a confirmed upcoming booking, Blys app displays reminder cards in the booking conversation:
- 48 hours before: An upcoming booking reminder showing the service, date, time, and provider.
- 2 hours before: A day-of reminder showing the booking time and provider.
Tap View booking details or View details on the reminder to open the booking.
If a booking is cancelled, no further reminders are shown. If it is rescheduled, reminder timing is updated based on the new booking time. For same-day bookings, only the day-of reminder is shown.
These reminder cards appear inside the booking chat and do not send an additional push notification.