The Inbox gives you one place to find your booking conversations in the Blys client app and website.


In this article



What you will see in the Inbox


  • Each booking appears as a separate conversation.
  • Your most recently active conversations appear first.
  • You can use the available tabs and filters to find booking, support, or unread conversations.
  • Completed and cancelled booking conversations can be found in the archive where available.


How to open your Inbox

Client app: open the side menu, select Messages, then choose a conversation.

Website: sign in to your account, select Inbox from the navigation menu, then choose a conversation.


Opening a conversation takes you to the existing booking chat. If you have multiple bookings with the same provider, each booking has its own conversation.


Booking reminders in chat


For a confirmed upcoming booking, Blys app displays reminder cards in the booking conversation:

  • 48 hours before: An upcoming booking reminder showing the service, date, time, and provider.
  • 2 hours before: A day-of reminder showing the booking time and provider.


Tap View booking details or View details on the reminder to open the booking.

If a booking is cancelled, no further reminders are shown. If it is rescheduled, reminder timing is updated based on the new booking time. For same-day bookings, only the day-of reminder is shown.

These reminder cards appear inside the booking chat and do not send an additional push notification.


Chat after your booking is completed


Once your provider marks the booking as completed, you can still send and receive messages in that booking chat for up to 1 hour. This gives you a short window to wrap up any last details, such as asking a follow-up question or saying thanks.

After the 1-hour window ends, the chat closes automatically and moves to the archive, where you can still view the conversation history.