TABLE OF CONTENTS

1. Send an extension/update request to the provider

2. Accept an extension/update request sent by the provider


Yep, you can.


Requests to extend treatments are very common (it’s a great compliment to therapists by the way!) – especially for 60-minute massages.


If you wish to extend your massage, simply ask your therapist. If your therapist is available (e.g. he/ she doesn’t have another client to go to), then you can:


1. Send an extension/update request to the provider


Via Web:


Please refer to this video tutorial for more clarity on How to extend the session at Blys? 


  • Go to Bookings -> Upcoming -> Update booking



  • Click on "Change"


  • Increase the "Duration" or add on the service as an extension, and click on "Continue"


  • Then, "Update booking" to send your update request to the provider
  • Once the provider accepts the update request, your booking will reflect the updated details
  • The difference will automatically be charged to your account, so you don't have to move a muscle. 



Via App:


Please refer to this video tutorial for more clarity on How can I extend the session via an app?


  • Go to Bookings -> Upcoming -> Update booking
  • Click on Change -> Duration -> "Length" and update the new length for the service.




  • Updated details will be reflected on the page. Once reflected press "Update booking" to send the updated details to the provider.
  • You will receive a notification that it is successfully sent. The status of the booking will be "Pending provider confirmation" until the provider accepts/declines the update request
  • You can see the booking status changed to "Confirmed" once the provider has accepted your update request. 



2. Accept an extension/update request sent by the provider


Via Web:


  • When the provider sends an update request, you will be able to see it by clicking on "View updated details".
  • You can then "Confirm" or "Decline" the update request.
  • The difference will automatically be charged to your account, so you don't have to move a muscle. 




Via App:


  • When the provider sends an update request you will be able to see them by clicking on "View updated details".
  • You can then "Confirm" or "Decline" the update request.
  • The difference will automatically be charged to your account so you don't have to move a muscle.