Can I cancel a recurring booking?

Modified on Sun, 2 Jun at 1:18 PM

Yes, just like regular bookings you can cancel a pending and confirmed booking by logging into your app and clicking on 'cancel booking'. As always, make sure you check our cancellation policy before proceeding.

If your next recurring booking hasn't been posted yet (i.e. is not pending or confirmed) you can stop your booking from being posted by clicking 'update booking' on your current booking and changing the booking frequency to 'one-off'.

Select the recurring booking that you wish to cancel

Under the "booking frequency", select "Change"

Select "One off"
Ensure that the "Book the same provider for my future repeat bookings" has been unselected.
Select "Continue"

You will be directed back to the booking page. Click "Update booking"

When you opt to cancel a recurring booking that has already been placed, you will be given an option also to cancel your current booking OR your current booking and all future recurring bookings.
Click Confirm.