TABLE OF CONTENTS

1. Send an extension/update request to the provider

2. Accept an extension/update request sent by the provider

Yep, you can.

Requests to extend treatments are very common (it’s a great compliment to therapists by the way!) – especially for 60-minute massages.

If you wish to extend your massage, simply ask your therapist. If your therapist is available (e.g. he/ she doesn’t have another client to go to) then you can:

1. Send an extension/update request to the provider

Via Web:

Please refer to this video tutorial for more clarity on How to extend the session at Blys? 

• Go to Bookings -> Upcoming -> Update booking

• Click on "Change"

• Increase the "Duration" or add on the service as an extension and click on "Continue"

• Then "Update booking" to send your update request to the provider
• Once the provider accepts the update request your booking will reflect the updated details
• The difference will automatically be charged to your account so you don't have to move a muscle.

Via App:

Please refer to this video tutorial for more clarity on How can I extend the session via an app?

• Go to Bookings -> Upcoming -> Update booking
• Click on Change -> Duration -> "Length" and update the new length for the service.

• Updated details will be reflected on the page. Once reflected press "Update booking" to send the updated details to the provider.
• You will receive a notification that it is successfully sent. The status of the booking will be "Pending provider confirmation" until the provider accepts/declines the update request
• You can see the booking status changed to "Confirmed" once the provider has accepted your update request. 

2. Accept an extension/update request sent by the provider

Via Web:

• When the provider sends an update request you will be able to see them by clicking on "View updated details".
• You can then "Confirm" or "Decline" the update request.
• The difference will automatically be charged to your account so you don't have to move a muscle. 

Via App:

• When the provider sends an update request you will be able to see them by clicking on "View updated details".
• You can then "Confirm" or "Decline" the update request.
• The difference will automatically be charged to your account so you don't have to move a muscle.