Under the new Support at Home (SaH) compliance requirements, Homecare providers need to be able to demonstrate that a service was actually delivered.


When you book services through Blys, a range of records is created automatically for every booking. Together, these can help you maintain a clear audit trail for your clients.


Evidence available for every booking

1. Provider details

The name and profile of the provider who delivered the service are available in the Blys app and in the booking details.

The provider's qualifications, insurance and police check are available when you log in to your Blys account, and they are also automatically emailed to you once the booking is confirmed. If you need copies at any time, our Homecare team can email them to you. See How to check qualifications of the provider who accepted my booking?


2. Client details

The recipient's details are recorded in the booking details for each appointment.


3. Service delivered

The service type and duration booked are recorded in the booking details.


4. Date and time

The date and time of each service are available in your booking records and on the invoice. Every invoice includes a time stamp.


5. Treatment notes

Treatment notes are mandatory for all Homecare bookings. Providers are required to enter notes for each Homecare booking, and you can review them in your account. See How to check "Treatment notes" added by provider?


6. Booking confirmations

A confirmation email is sent as soon as a booking is confirmed, giving you a written record of the appointment.


7. Provider location history

The Blys Pro app records the provider's location once they tap On my way for the booking. This is one of the strongest forms of evidence that a service took place at the recipient's address, and our Homecare team can provide it if you are audited.


8. "On my way" records

Each time the provider taps On my way and Complete in the Blys Pro app, the action is time-stamped. This creates an activity log for the entire booking, from travel to completion, as additional evidence of delivery.


Requesting records for an audit

If you are audited or need supporting evidence for a specific booking, contact our Homecare team with the booking number and the records you need. We'll send them to you by email.


These records can help Homecare providers maintain a clear audit trail and demonstrate that services booked through Blys were delivered.


If you have any questions, contact our Homecare team at care@getblys.com or +61 483 922 658.