How to check qualifications of the therapist who accepted my booking?

We understand the importance of ensuring that your therapist holds the appropriate qualifications and certifications. To review the credentials of the therapist who has accepted your booking, please follow the steps outlined below:

1. Automated Email Confirmation:
   
   Once your booking has been confirmed, you will receive an automated email from our system. This confirmation email will include attachments containing the therapist’s documentation, such as their insurance certificates, police checks, industry memberships, and relevant professional qualifications. We recommend reviewing these documents carefully to ensure your confidence in the therapist’s credentials.
   
   

2. Manual Verification via the Blys Platform:
   
   Alternatively, you can manually view the therapist’s documentation through your Blys account by following these steps:

   • Log in to your Blys account via the web portal or the mobile application.

   • Navigate to the Bookings section located in the side panel.
     
     
     
     

   • Locate the booking you wish to review — this could be either an upcoming or a past booking.

   • Select the relevant booking to access further details.

   • Within the booking details, you will find the therapist's documents available for download and review, including insurances, qualifications, police checks, and any industry certifications.
     
     
     
     

Should you encounter any difficulties accessing or reviewing the therapist’s documents, or if you require further assistance, please do not hesitate to contact us. You can reach our Care Team at care@getblys.com or by calling +61 2 5944 3897, and we will be more than happy to assist you.

We are committed to ensuring your experience with Blys is both safe and seamless.