Will my completion rate be affected if I abandon a job for more than 24 hours?

Modified on Mon, 29 Aug, 2022 at 4:19 PM

Yes. 


This doesn't apply to couples jobs where the 2nd therapist hasn't been confirmed yet.


Another exception would be if the abandonment fee from your account has been waived due to a valid reason, your completion rate won't be affected. The completion rate will be restored to its previous value before you abandoned the job.


If your completion rate drops below 80%, our platform automatically puts your account on hold for our team to review your account.



Please see also: Provider Abandonment Policy

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