TABLE OF CONTENTS
How it works?
Blys Telehealth services allow clients to book private consultations or sessions with qualified health & wellness providers from the comfort and safety of their homes.
The sessions are delivered via video calls or in person.
Similar to our in-person bookings, clients can choose the date & time of their sessions and place bookings online via the Blys client app or website. We will then notify relevant providers via SMS, email, or the Blys Pro app about the booking requests. You can respond to the booking request via the Blys Pro app by either accepting or declining the booking request. If accepted, Blys will generate a video link for a private video call between you and the client. This link will be available in your pro app and will also be emailed to you before your session. You simply need to follow the video link to connect with your client a few minutes before the scheduled session start time. (Please see the walk-through below for your reference.)
At the end of the session, simply end the video session, and complete the booking in your pro app to receive the service fee. Please refer to How much do I take home from each booking? page as a guide on payments.
Blys platform automatically sends the receipt to the client with your details on it on your behalf, so you won't have to worry about the invoice or receipt - it's taken care of by Blys.
All client payments are made securely & in advance through Blys. Clients can use a variety of payment options including Credit Card, PayPal, ApplePay, and Afterpay for their sessions. Please have a strict Client Cancellation Policy for late cancellations to ensure your income is protected. We have a Provider Abandonment Policy too to ensure the highest professional standards within our community.
If clients would like to rebook their favourite instructor/provider, they can easily do this from the Blys app or their web account.
What do you need?
You need a decent internet connection + a laptop or a smartphone that has a mic & camera so you can connect with your client online via a video call.
For yoga and fitness services, you'll need enough space to fit a yoga mat & to deliver the session/service successfully.
For mental wellness services such as mindfulness coaching and counseling, you need a quiet and private space to ensure you're away from external distractions and can ensure client confidentiality and privacy.
Walk-through for online sessions
- You will receive a notification as soon as a job comes in.
- The job will be under the 'New Bookings' or 'Direct Booking Requests' page on your app.
- Once you click the notification, it will direct you to the job.
- You will see the job details such as the booking number, client's preferred time, type of service, job details, and the amount that you are getting.
- You can either 'Accept' or 'Decline' the job.
- Once you accept, you can select from the client's preferred time and then press 'okay'.
- If you choose to decline, a dropdown list will be provided. Select the corresponding reason then click 'confirm'.
- Accepted Jobs will automatically be moved to your 'Upcoming Page'
- You will receive a confirmation email with the meeting link for accepted jobs, and a calendar reminder.
- Before clicking the 'Start Session' we recommend you set up everything first and join the meeting 5 to 10 minutes before the session. Please do not forget to click this as this will also notify your client that the session is about to start.
- Please click the meeting link that was sent to you to 'start the session'
- In case there will be changes in the start time, click on the option and a notification will be sent out to the client about the changes.
- Should the client opts to extend, please do not forget to tap "Extend" and select the corresponding number of minutes for the extension.
- Right every after session, please do not forget to tap 'Complete' as we only pay for completed jobs.
Should you encounter any issues, please do not hesitate to send an email at hello@getblys.com or call us at:
| Australia and New Zealand | |
| United States | +1 314 876 8255 |
| United Kingdom | +44 128 257 0052 |
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