Completion and Rebooking Rate

Modified on Wed, 7 Jan at 12:21 PM

We've added these two new ratings to help you track your performance on Blys.

The Completion rate and Rebooking rate are calculated based on the average of your last 50 bookings. This will give you the chance to improve your ratings if or when they drop.

Completion rate is the ratio of bookings that you completed after accepting. For example, abandoning a confirmed job decreases your completion rate, and completing it increases or maintains it.

Accepted bookings: 50

Completed bookings: 45

Abandoned bookings: 5

Completion rate: 90%

This doesn't apply to couples jobs where the 2nd therapist hasn't been confirmed yet - so you can abandon a job if the booking hasn't been confirmed yet.

If your completion rate drops below 80%, or whose average rating dropped belpw 4.6 among last 50 reviews our platform automatically puts your account on hold for our team to review your account.

First Offence: Your account will be on hold for 3 days.

Second Offence: 7-day hold.

Third Offence: Permanent suspension.

During this period, you will have full access to your provider account and will be able to view your active bookings. However, you will not have access to new job requests or be able to accept new bookings, and your public profile will be temporarily deactivated.

Rebooking rate is the ratio of rebookings and direct bookings in your last 50 completed bookings. The more rebookings or direct bookings you complete, the higher your Rebooking Rate will be.

These rates are updated every time you complete a job.

The higher your ratings are, the more booking requests you receive as our platform algorithm prioritises top-performing professionals when matching them with clients.

If your rebooking rate is below a certain threshold, our platform may automatically put your account on hold for our team to review your account.

"How do I increase my completion rate?"

These rates are calculated based on your last 50 bookings - which means they will improve automatically over time as you complete more bookings whilst avoiding cancelling confirmed bookings.

"I've completed a rebooking but my Rebooking Rate hasn't increased"

It is not guaranteed that your rebooking rate will increase every time you complete a direct booking request. This is because the rebooking rate is calculated based on your last 50 bookings.

For example; if the booking that you completed 50 bookings ago was also a direct booking (which is the booking that your last booking replaces when we're calculating the rebooking rate), then your rebooking rate won't change.