If you do not want to receive booking requests from a specific client in the upcoming future, you can simply block them via your Blys Pro app.


In this article



Blocking clients on the Blys Pro app


You can block individual clients in the Blys Pro App if you don't want to receive booking requests from - for whatever reason there may be.

Once you block the client, you won't receive any requests from the specific client again.


Via App


  • Go to Earnings.
  • Select the corresponding booking that you have cancelled and for which you want to block the client.
  • Tap on Block Client.
  • Provide the reason for blocking the client and click on Submit.



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Once you submit the report, the Operations Team will be notified immediately. The client account may be suspended depending on the nature of your feedback, so please kindly provide as much information as possible when submitting your feedback.


In case you accidentally blocked a client, you may still unblock them from your app:


  • Tap on Reviews.
  • Navigate to Blocked section and tap on Unblock for any client you want to unblock.


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Via Web


  • Go to Earnings.
  • Select the corresponding booking that you have cancelled and for which you want to block the client.
  • Tap on Block Client.

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  • Provide the reason for blocking the client and click on Submit.

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  • To unblock a client via web, simply go to your Reviews section, navigate to Blocked section, and click on Unblock.

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Blocking a client for bookings that have not been completed

You can also blocking clients who have been NOT previously been accepted or whose booking you have not completed for any valid reason.


Pending Bookings


If you’ve received a booking request from a client you do not wish to accept bookings from, simply go to the booking, and tap on the Block icon to follow the same process.


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Cancelled Bookings


If you wish to block a client whose booking you had cancelled, simply go to Earnings, tap on the concerned booking, and tap on the Block icon or “Block client” button

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Contacting Blys


If you have any questions about your booking or your app, or simply need some help, our team is only a few taps away.


You can call, text, or email us directly from your app any day, any time at hello@getblys.com. We’re here to help.