How do appointments for in-home care (e.g. aged care, NDIS) work?

Modified on Fri, 28 Jun, 2024 at 12:30 PM

You can book mobile services such as massage, physiotherapy, personal care and grooming services for Aged care clients through the Blys platform. We connect you with qualified and vetted independent professionals to provide in-home treatments. Here's how booking a service works.

Booking an Appointment

Once you express interest in a wellness service through the Blys website, a friendly representative from our care team will reach out to you. They will call to discuss your needs and guide you through the process. Also, they will contact your care manager to understand your home care or NDIS package and make sure the service is covered and you have sufficient funds. After receiving confirmation from the care manager, they will proceed with booking your appointment.

Online Booking

Once we have confirmation from the care manager, you can book an appointment through the Blys website or mobile app (See "How to book online"). Alternatively, our customer support team can call you to set up an appointment and place the booking for you during the call.

Information Required

During the same call, you'll need to provide details such as the type of service needed, preferred date and time, and the location where the service will be provided.

Confirmation

Once we have the necessary information, we will place the booking for you. Our customer support team will update you as soon as the provider accepts the booking.

Service Delivery

A qualified professional will arrive at the specified location with all necessary equipment on the date your booking is scheduled for. They will provide the service as per the agreed time and requirements.

Payment

We will handle the payment by liaising directly with your fund / plan manager.

Follow-Up

After the service, you will receive follow-up communication for feedback and future appointments from our friendly customer support team.

In this journey of your personal well-being, we ensure that all professionals are trained, certified, and experienced in providing care for recipients, ensuring comfort and safety during the service.