Booking Mobile Wellness Services through Blys: A Guide for Aged Care and NDIS Clients

Booking Mobile Wellness Services through Blys: A Guide for Aged Care and NDIS Clients

At Blys, we understand the importance of convenient, high-quality care delivered in the comfort of your own home. We offer a wide range of mobile wellness services tailored to the needs of Aged Care and NDIS clients, including massage therapy, physiotherapy, personal care, and grooming. Our platform connects you with experienced and thoroughly vetted independent professionals to support your health and well-being.

Below is a step-by-step guide on how to book a service through Blys:

1. Expressing Interest in a Service

When you express interest in a mobile wellness service via the Blys website, a dedicated member of our care team will reach out to you directly. This initial contact is designed to understand your individual needs and ensure that the service you are seeking aligns with your care requirements and support plan.

2. Coordination with Your Care Manager

Following your initial conversation, our care team will liaise with your Care Manager or Plan Manager to assess your eligibility and confirm that your chosen service is covered under your current Aged Care or NDIS package. We will also ensure that adequate funding is available to proceed with the booking.

3. Booking Your Appointment

Once we receive confirmation from your Care or Plan Manager, you will have two options to finalise your appointment:

• Online Booking: You may book your preferred service directly through the Blys website or mobile app (refer to our “How to Book Online” guide for assistance).
  
  

• Assisted Booking: Alternatively, a member of our customer support team can call you to help schedule your appointment over the phone and place the booking on your behalf.
  
  

4. Information Collection

During this process, we will ask you to provide the following details to ensure we can deliver the most appropriate service:

• The type of service you require

• Your preferred date and time for the appointment

• The location where the service is to be delivered

This information allows us to match you with a qualified professional who is best suited to meet your needs.

5. Booking Confirmation

Once your booking is placed, we will keep you informed every step of the way. Our customer support team will notify you as soon as a provider accepts your appointment request and confirms availability.

6. Service Delivery

On the scheduled date, a qualified and insured professional will arrive at your nominated address equipped with all necessary tools and supplies. They will deliver the service in accordance with your specific needs and within the time agreed.

All providers are trained, certified, and experienced in delivering care in sensitive environments, ensuring your comfort, safety, and dignity throughout the treatment.

7. Payment and Funding Management

To make the process as seamless as possible, Blys handles all financial aspects on your behalf by working directly with your fund manager or Plan Manager. There is no need for you to worry about upfront payments or reimbursement—our team takes care of it for you.

8. Follow-Up and Ongoing Support

After your service has been completed, our customer support team will follow up with you to gather feedback, address any concerns, and help you schedule future appointments if needed. We’re here to support you on your wellness journey and are always happy to assist with ongoing care coordination.

At Blys, we are committed to providing accessible, professional, and compassionate in-home wellness services. Whether you're looking for routine personal care or specialist therapeutic support, we’re here to ensure every experience is tailored to your individual needs, delivered with professionalism, and centred around your well-being.

If you would like to get started or have any questions, please don’t hesitate to reach out to our care team. We look forward to supporting you.

If you require any further assistance or have any questions, please do not hesitate to reach out to our team at care@getblys.com or call us directly on +61 02 5944 3897. We are here to support you.