In this article



How do I book?


You can book a mobile massage, beauty or wellness session via Blys by using the app or website.


Via Web


  • Visit the Blys website: https://getblys.com/ or https://app.getblys.com/new-booking to start placing a booking directly.
  • Click on any of the following options to start your booking: Book Now, Book A Session, or the Profile Icon.
    • Note: If you already have a Blys account, click the Profile Icon to log in and access your profile. If you don’t have an account yet, and want to place a booking directly, follow the steps below:



  • Step 1 - Booking Location:
    • Enter your booking location including your Address, Location Type, Parking availability, Stairs information, Pets, and Additional Location Notes (e.g., hotel room number, parking instructions, or any other relevant information)


  • When you add a new address, you will also be asked whether you have your own professional massage table at the location. Please ensure to correctly select massage table requirement. Once all details are entered, click "Continue" to proceed to the next step.
  • Note: Bookings at a hotel, holiday rental, serviced apartment or hospital include an additional surcharge per provider: A$30 (AU), US$30 (US), CA$30 (CA), £12 (UK), €14 (DE and FR), kr140 (SE) and kr145 (NO).





  • Step 2 - Booking details:
    • Fill out the details for your booking including the Service Type, Session Type, Treatment Type, Duration, and Therapist gender. Session Type options: Single (1 therapist), Couples (1 therapist, back-to-back) or Couples (2 therapists). Therapist gender options: No preference, Female only, Female preferred, Male only or Male preferred.
      • Note: If you specifically need a female or male provider, select “Female only” or “Male only”. The “preferred” options may still notify other providers if no one matching your preference is available.
    • After selecting your service and treatment type from the dropdown menus, you can also add optional add-on treatments, such as: "Aromatherapy," "Assistance Stretching," "Scalp Massage," etc.
    • Once all details are selected, click "Continue" to move to the next step.



  • Step 3 - Recipient Details:
    • Fill out the Recipient Details.
    • Verify the Mobile Number and Email. You can always verify your email address later, but mobile number verification is mandatory to place a booking directly.
    • Once all information is complete and verified, click "Continue" to proceed to the next step.



  • You will be asked for additional information if the booking is for "Someone Else"
  • Kindly add Notes to Provider about details which could impact the service, for example add notes about allergies or any recent injuries.



  • Upon entering the mobile number, click on Next. You can either choose to receive the 6-digit verification code via text message or an automated voice call. If you select Text Message, and click on Send Code, you will receive a text message with a 6-digit code to verify your account.
  • If you can't receive text messages, select Call me with the code instead option to get an automated call that reads your 6-digit code aloud twice. You don't need to speak or press any keys, just enter the code you hear.
  • Follow the steps that will prompt your screen.




  • Upon entering your email address, you will receive an email with a 6-digit code to verify your account.
  • Follow the steps that will prompt your screen.




  • As soon as your mobile number and email have been verified, click "Continue".




  • Click "Continue" at the bottom of the page. By clicking Continue, you agree to the Blys terms.



  • Step 4 - Date and Time:
    • Note: Latest start time means the provider will start from this selected period. If you choose 11 PM, the provider is expected to finish at 12 MN if the treatment is for 60min.
    • You may also add a backup date and time if you have another preferred date or time for your appointment.
    • Your provider will confirm the exact start time within the window you select. Peak period fees may apply for some dates and times. See Additional charges and rates for bookings (hotels, public holidays and after hours).
    • Click "Continue"




  • Step 5 - Booking Frequency:
  • Select "Do not repeat" if you just wish to have one booking.


 

  • You may also select "Repeat every" to customise the recurring booking either to repeat every day, every week or every month and when the recurring booking will end.
  • If you select the booking frequency "Ends on" you have the following options:
    • Never: The recurring booking will continue until you manually cancel the recurring booking.
    • On: You can select the date and time you would want the recurring booking to stop.
    • After: If you select 2 then the booking will recur 2 times and stop.
  • Reminder on clicking Yes on "Would you like to place all future bookings now?", all bookings in the series are created at once. Each booking is charged only when a provider accepts it. To learn more, see How to place repeat/recurring bookings.



  • Step 6 - Select the Provider:
    • In this step, You can browse available providers near you or let us connect you automatically with the first available provider where you can also notify your favourite's only.
    • You can also rebook a previous provider by selecting the following option
    • You can also have the option to request booking to the top rated providers around your area.
  • Kindly note that providers on Blys are self-employed partners. Once your booking is live, acceptance will depend on their individual schedules.


  • Step 7 - Review and Book:
    • At this stage, you are almost done. Select your payment method and add your card details. Your booking summary shows the service price, the Blys service fee and any surcharges, along with the cancellation terms (free before 24 hours). The amount due now is $0.00 because you won't be charged until a provider confirms your booking.
    • You may also use a coupon or voucher code if you have one. Just enter the code then click "Apply". The value of the code will be deducted from your booking.



    • Should you wish to change or update the details from the previous page/ steps. just click "Change"
    • As soon as you are done reviewing the details of your booking, click "Request to Book"
    • Note: You will not be charged until your booking is confirmed.
  • If this is your first booking with Blys, you’ll also be shown a short House Rules reminder before your request is submitted. It covers a few simple rules that keep every booking safe and professional (for example, paying and communicating only through the Blys app). Tap “I understand” to continue. You won’t see this again after your first booking.






Via App


Please refer to this video tutorial for more clarity on How to place a booking using our Blys app? 


  • Download the Blys app:



  • Select "Book your session"
    • Note: If you are an existing client or already have an account, tap on "Log In".



  • Fill out the "Location" details: Address, Location Type, Parking, Stairs, Pets, Massage table and Location Notes. Hotel, holiday rental, serviced apartment and hospital bookings include the surcharge per provider listed in Step 1 above.
    • Notes:
      • ALWAYS select from the dropdown list upon entering your address. Once you have selected the address from the list, the Suburb, Postcode, and Country will automatically populate.
      • You may also add more information on "Location Notes" so the provider can find your area easily.
    • Tap on "Save & Apply.”


  • Fill out the booking details such as the Service Type, Session Type, Treatment Type, Duration, and Therapist gender. Session Type options: Single (1 therapist), Couples (1 therapist, back-to-back) or Couples (2 therapists). Therapist gender options: No preference, Female only, Female preferred, Male only or Male preferred.
  • Tap on "Continue".




  • Fill out the "Recipient Details" page.



  • You will be asked for additional information if the booking is for "Someone Else".
  • Tap on "Continue".



  • Upon entering your mobile number, click on Next. You can either choose to receive the 6-digit verification code via text message or an automated voice call. If you select Text Message, and tap on Send Code, you will receive a text message with a 6-digit code to verify your account.

  • If you can't receive text messages, select Call me with the code instead option to get an automated call that reads your 6-digit code aloud twice. You don't need to speak or press any keys, just enter the code you hear.

  • Follow the steps that will prompt your screen.




  • Upon entering your email address, you will receive an email with a 6-digit code to verify your account.
  • Follow the steps that will prompt your screen.

  • Tap "Continue". By continuing, you agree to the Blys terms.



  • Select the Date and Time of your booking
    • Note: When you select a time range of 8 AM as the earliest start time and 5 PM as the latest start time, available providers may select anytime within those hours. In the event that a provider confirmed your booking and started at 5 PM, please expect the treatment to finish at 6 PM if the request is for a 60min massage.
    • You may also add a backup date and time if you have another preferred date or time for your appointment.
    • Your provider will confirm the exact start time within the window you select. Peak period fees may apply for some dates and times. See Additional charges and rates for bookings (hotels, public holidays and after hours).
  • Tap on "Save & apply"



  • Once you’re on the Booking Frequency screen:
    • Select "Do not repeat" if you just wish to have one booking.
    • You may also select "Repeat every" to customise the recurring booking either to repeat every day, every week or every month and when the recurring booking will end.
    • If you select the booking frequency "Ends on" you have the following options:
      • Never: The recurring booking will continue until you manually cancel the recurring booking.
      • On: You can select the date and time you would want the recurring booking to stop.
      • After: If you select 2 then the booking will recur 2 times and stop.
    • Reminder on clicking Yes on "Would you like to place all future bookings now?", all bookings in the series are created at once. Each booking is charged only when a provider accepts it. To learn more, see How to place repeat/recurring bookings.



  • Select the Preferred provider for your booking

  • Review all the details of your booking. In any case that you need to update the details that you have entered from the previous page(s), simply tap on "Change".
  • You may also tap on "Add" if you have additional notes or instructions for your provider (for example: you are allergic to oil, etc)


  • You may also use a coupon or voucher code if you have one. Just enter the code then tap "Apply". The value of the code will be deducted from your booking.

 


  • Add and Select the payment method that you wish to be charged for your booking. (What types of payments do you accept?)
  • You may also add the email address of the person who should receive the receipt/ invoice of the treatment.
  • Tap "Save" and then "Save and Apply"



  • If all the details of your booking are correct after reviewing, tap on "Request to Book"
  • If this is your first booking with Blys, you’ll see a short House Rules reminder. Tap “I understand” to continue.
  • You can view the status of your new booking on "Upcoming".





Backup Date and Time

You can also add an alternative date and time when you place your booking.

  • Via App
    • Tap on ”Add back up date and time”
    • Select your alternative booking schedule.
    • Tap on ”Save and Apply”
    • Soon as you have finalised the details of your booking, tap on ”Request to Book”



You may also watch this video




  • Via Web
    • Tap on "Add Backup date and time"



  • Add a backup date and time and tap on "Continue".




  • Your added preferred and backup date & time will be visible as shown in the screenshot below.
  • As soon as you have finalised the details of your booking, tap on "Request to Book".




Via Blys Customer Support

If you're a corporate client looking to book for your clients or teams or event, or an aged care or disability support recipient or a coordinator, please simply email our team at hello@getblys.com and we'll help you place your booking.



How many providers can I book?

By default, each booking is matched with one provider, even if you add multiple people or treatments to the same booking.


If you'd like two providers working at the same time, this is currently available for massage bookings only: select the "Couples (2 therapists)" option when booking. If you'd prefer one therapist to treat two people one after the other, select "Couples (1 therapist, back-to-back)". For other services, such as facials, hair, or makeup, you can place two separate bookings for the same date, time, and address, one for each provider you need. Our team is happy to help, just reach out to hello@getblys.com.