Do I still pay the Blys platform fee if I’m unwell or unable to work and complete a confirmed booking?

Modified on Mon, 12 Jun, 2023 at 1:48 PM

While we completely understand that cancellations occur due to unexpected events and illness, we have cancellation fees in place for both clients and providers to ensure everyone on the platform has a consistent, reliable, and positive experience when using our platform and we are able to cover the costs involved in the event of a cancellation.

As an industry professional and business owner yourself we are sure you're aware that one of the biggest problems in the industry is cancellations - it happens on both sides and it impacts everyone. By having cancellation fees in place for clients we are able to significantly reduce them from happening and can ensure you’re still paid for your time should they cancel last minute . Similarly on the provider side, by reducing cancellations we increase client retention, ultimately ensuring you have clients on our platform. 

As outlined in the Provider Cancellation Policy on our Help Centre we encourage both providers and clients who have to cancel due to illness or other personal reasons to first attempt to reschedule the booking for a future date to avoid the cancellation fee. You can do this via the in-app messaging feature. 

Please remember, you own your business and take on the risk of falling ill or being unable to work. Blys is a platform and is not liable for your loss of income. We do recommend purchasing Income Protection Insurance should you wish to protect yourself in the future. 

If you are a diamond tier provider, you are entitled to 1 free cancellation per month. You may also refer to How do tiered accounts work?

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