In this article



When can I message my provider?


  • Confirmed bookings: within 48 hours of your scheduled start time.
  • Direct bookings (you chose a specific provider): immediately, even before they've confirmed.
  • Open bookings (any available provider): not until a provider confirms and you're within 48 hours.
  • Medical/specialised treatments (Lymphatic Drainage, Medical Massage): as soon as booking is confirmed.


How do I message my provider?


Via App


1. Tap on Bookings, and go to Upcoming Bookings.

2. Tap on the concerned booking, and tap on Message.

3. Start chatting with your provider regarding your appointment.



4. You can also send images to your service provider via in-app messaging. Tap on the gallery icon, select an image you’d like to send, and hit Send.




(The photo shown is for illustration purposes only) 


Via Web


1. Once you log in to Blys, you can navigate to Upcoming Bookings under Bookings.

2. Click on the concerned booking, and click on Message.



3. You can also send images to your service provider via web messaging. Click on the gallery icon, select an image to send and hit Send.

(The photo shown is for illustration purposes only) 


Can I message my provider before booking confirmation for a direct booking?


You can also message your preferred service provider before booking confirmation, which can be used in case you want to offer alternative dates.


Via App


1. Go to your upcoming direct pending booking, and tap on Message.



Via Web


1. Go to your upcoming direct pending booking, and click on Message.



You may also check I liked the service provider I had. Can I rebook the same service provider?


What if my provider does not respond?


Providers aren't required to respond to non-urgent messages, but they will be notified of your message if they miss it. Contact hello@getblys.com if you need Blys directly or urgently.


If your provider hasn't arrived on the day, see: What if my provider is late or doesn't show up?


Notes


  • Providers are not obliged to respond to booking update requests or chat messages.
  • Providers are not required to accept any booking update requests.
  • If a booking update request is declined and you’re unable to proceed with the original confirmed booking, the applicable Cancellation policy will apply.