How does Blys verify the service providers on its platform?

Modified on Wed, 9 Apr at 3:53 PM

TABLE OF CONTENTS

For Australia (AU)
For New Zealand (NZ)
For the United States (US)
For the United Kingdom (UK)

At Blys, your wellbeing is our top priority. That’s why all providers on the Blys platform are required to meet strict qualification and compliance standards before they can offer services to clients.

We’re also extremely diligent with our onboarding process and only accept professionals who meet our high standards of quality, professionalism, and care.

We make sure they meet the ‘Blys Standards’ to provide their clients with the best home massage & wellness experience in every city we operate.

Once a professional joins our platform, we then use the in-app Client Rating & Review system to monitor and maintain the highest level of service quality. Although the practitioners are solely responsible for providing the services to you, this rigorous process ensures that you get the best customer service and experience every time you book a massage & other wellness services through Blys.

As a result of our focus on the trust & safety of our community of clients and therapists, we're proud to say that each month thousands of customers and professionals in our community enjoy a safe and rewarding experience through our platform.

If you ever feel uncomfortable with your treatment or have concerns about your provider, please contact our Customer Support Team immediately at hello@getblys.com. You may also reach us at the following numbers:

Australia and New Zealand	+61 483 922 668
United States	+1 314 876 8255
United Kingdom	+44 782 202 5269

Your safety and peace of mind are the most important to us.

Here’s a breakdown of the qualifications and documents providers must submit before joining the platform:

For Australia (AU)

Modality	Qualification
Massage Services	A minimum of Certificate IV in Massage Therapy / Diploma in Remedial Massage or international equivalent qualification. for Massage Services
Beauty Therapy (Nails, Facial, Waxing, Lashes, Tanning, etc.)	Relevant qualification or 6 months professional experience in the chosen field/ profession, where applicable International or overseas certification
Acupuncture	Bachelor of Health Science (Acupuncture), where applicable
Podiatry	Tertiary Podiatry qualifications and current AHPRA registration
Chiropractor	Current Chiropractic registration with AHPRA
Physiotherapy	APHRA Registration
Other wellness services (Yoga / Pilates, Reiki Energy healing, Counselling, Personal training)	Providers may hold a relevant training certificate or international certification, where applicable.

Public Liability Insurance, where applicable
Registered Business Number and ABN or Australian Business Number
A photo of a state-issued photo ID
Police Check Certificate - Issued within the last 3 years, where applicable
Profile Photo

In addition, health service providers in states where a Code of Conduct applies are subject to the General Health Services Code of Conduct.

For New Zealand (NZ)

Modality	Qualification
Massage Services	A minimum of Certificate IV in Massage Therapy / Diploma in Remedial Massage or an International equivalent qualification for Massage Services, where applicable
Acupuncture	Bachelor of Health Science (Acupuncture), where applicable
Beauty Therapy (Nails, Facial, Waxing, Lashes, Tanning, etc.)	Relevant qualification or 6 months professional experience in the chosen field/ profession, where applicable, or International or overseas certification
Hairdressing / Hairstyling	Require a minimum of 2 years experience in their chosen field where applicable.
Other wellness services (Yoga / Pilates, Reiki Energy healing, Counselling, Personal training)	Providers may hold a relevant training certificate or international certification, where applicable.

Inland Revenue Department (IRD) Number and Registered Business Address
A photo of your state-issued photo ID
Profile Photo
Portfolio and Pictures of your work for Beauty Services, where applicable

For the United States (US)

Our onboarding process for the US providers consists of;

Modality	Qualifications
Massage	Valid state-issued massage therapy license where applicable based on regional licensing requirements.
Cosmetology	Valid state-issued cosmetology license where applicable based on regional licensing requirements.
Nails	Valid state-issued manicurist license where applicable based on regional licensing requirements.

Providers Professional Liability Insurance policy, where applicable
A photo of the provider’s state-issued photo ID (driver’s license or passport).
Profile Photo

For the United Kingdom (UK)

Modality	Qualifications
Massage	Certificates of qualification related to massage therapy for each treatment (min Level 3)
Beauty	Certificates of qualification related to beauty therapy (min Level 2)
Other wellness services (Yoga / Pilates, Reiki Energy healing, Personal training)	Providers may hold a relevant training certificate or international certification, where applicable.

Government photo ID (Passport, driver's license, or student card)
DBS certificate (background check within 12 months)
Public Liability Insurance, where applicable.
Profile Photo