What if the client wants to extend the session?

It’s common for clients to ask practitioners to add extra time or services to their appointment. (And honestly, who can blame them; they’re getting an amazing treatment!) Examples include:

1. Adding 30 extra minutes to a massage.

2. Requesting false lashes or threading while receiving a makeup service.

3. Adding hot stone therapy for an extra 15 minutes to a massage initially booked.

If a client makes one of these requests, here’s how to handle it professionally:

• Check Your Availability: Make sure the extra time or service won’t affect your next appointment. Only agree if your schedule allows it.
  
• Inform the Client About Additional Charges: Let the client know that adding extra time or services will incur an additional cost. Be clear and professional when communicating this.
• Send an Update Request: Use the platform to send an updated booking request to the client. This ensures the new services and charges are properly recorded. And you need to inform the client to accept an update sent so that your payout can be adjusted once they accept.

Via App

Please refer to this video tutorial for more clarity on How to send update requests to clients via the app?

1. Extend a booking

• Go to your Upcoming Bookings
• Press "Add add-on"
• Select the Treatment add-ons and press "Add to booking"

• You will receive a notification that the update request has been sent to the client.
  
• Once the client accepts the update request, you will receive a notification regarding the confirmation.
• The updated booking details will be reflected on your bookings page.
• Your payout will be automatically adjusted.

Via Web

Please refer to this video for more clarification: How to Accept and Manage Client Update Requests on the Web?

• Go to your Pro dashboard -> Bookings -> Upcoming and press the booking you want to update.

• Click on "Change"

• Go to Treatment add-ons and select the additional treatment/s
• Press "Continue"

• Click on "Update booking" and the update request will be sent to the client.
• Once the client accepts the update request, you will receive a notification regarding the confirmation.
• The updated booking details will be reflected on your bookings page.
• Your payout will be automatically adjusted.

2. Accept/Decline the update request

• You can also Accept/Decline the update request sent by the client.