How do I contact the client? When is the best time to contact the client?

TABLE OF CONTENTS

• Message the client
• Call the client
• Direct Bookings

Please note that our system sends automated notifications (email, in-app push notification, or text message) to clients when:

• they first place their booking request online,

• their booking is accepted by a service provider,

• their service provider taps the "On my way" button in the app,

• and when the job is "Completed" by the service provider in the Blys Pro app.

Please refer to How do I manage my communication preferences for more information on how you can manage your notifications. 

You also don’t need to send a courtesy confirmation to the client after you accept the job. As outlined above, that’s handled by our platform.

The idea here is to ensure we don’t create unnecessary texts/calls back and forth between the client and the provider. One of Blys’ core promises to the clients is that we offer a seamless booking experience that removes the need to make calls to service providers. Our vision for Blys is – to make getting a professional service a 1-hour process. Minimising communication between clients and providers is an important part of that promise.

Message the client

Via App:

Please refer to this video tutorial for more clarity on How do I contact the client via app? 

• You can contact the client from the "Message" option which is available in your app when it's 48 hours before the booking starts time for all services.
  • Please note that the "Call client" feature becomes available only after you have clicked "On my way" before heading out to provide the service. 

• You can see the list of frequently used messages to quickly send to the client by clicking on "+" or you can manually type them on the field and send them.

• You can also send images to the client via chat

(The photo shown is for illustration purposes only)

Via Web:

Please refer to this video tutorial for more clarity on How do I contact the client via web?

• Once you log in you can navigate to your Pro dashboard -> Bookings -> Upcoming -> Click on the booking. 

• Once you are on the booking page click on the "Message client" button

• Once you click on the "Message client" button you will be redirected to the message page as shown in the screenshot below. You will be able to send messages to the client from this page.

Call the client

Via App:

• You should tap "On my way" once you're on your way to the client's address.
  • Please note that you are only able to select On my way 3 hours prior to confimed booking start time.
• After you press on your way, you will have the option to call the client.

This feature is only available via Blys app.

Direct Bookings

Please note that this feature is available for Direct Bookings of clients to a service provider.

Via App:

Before accepting a direct booking request:

• You can chat directly with your clients using the "Message" feature
  • Go to "Direct booking requests" and click on the booking and "Message".

• You can also send an update requesting by changing the date and time that works for you
  • Go to "Direct booking requests" and click on "Update Booking"
  • Change the date and time and send an update request to the client

Via Web:

Before accepting a direct booking request:

• You can chat directly with your clients using the "Message" feature
  • Go to "Direct booking requests"

• Click on the booking and "Message client" to send a message to the client.

• You can also send an update requesting by changing the date and time that works for you
  • Go to "Direct booking requests" and click on "Make an offer"
  • Change the date and time and send an update request to the client