How do I report a service provider or make a complaint?

Modified on Fri, 23 Feb 2024 at 01:16 PM

Complaints and other feedback provide Blys with information about our client's satisfaction and the opportunity to improve our services. These are taken seriously and can be made at any time by writing to or calling the numbers listed below:

Australia and New Zealand

+61 483 922 668

United States+1 314 876 8255
United Kingdom+44 128 257 0052

You may also check: How can I contact Blys?

Blys will respond and address all complaints and feedback within 24 to 48 hours. A member of our Customer Service Team may contact you to gather additional information. The complainant will be kept informed throughout the process. 

Each client has the opportunity to:

  • Choose a support person/group to assist him/her during the process,
  • Work with their families and loved ones to try and resolve the issue with Blys,
  • Lodge a complaint in a safe environment and with no reprisal,
  • Access to relevant information about Blys complaint policy and processes,
  • Choose a representative that they want at the service as their point of contact about the complaint.

Please also note that all health service providers on our platform (including but not limited to massage therapists) are subject to Code of Conduct in their respective states. Any breach of this code must be immediately reported to Blys.

To lodge a complaint to external agencies, access the relevant state resources below:

Human Rights Commission

Australian Capital Territory / ACT -

Health Complaints Commissioner

New South Wales / NSW -

Victoria / VIC -

Health and Community Services Complaints Commissioner

South Australia / SA -

Health and Disability Services Complaints Office

Western Australia / WA -

Office of the Health Ombudsman

Queensland / QLD -

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