I liked the service provider I had. Can I rebook the same service provider?

Modified on Thu, 4 Jan at 12:41 PM

Yes, 100%!

When you are making your next booking, simply go to the “Past Bookings” section in your account on our website or app, and “Rebook” your favorite service provider.

Via App

1. Go to Past Bookings and look for the service provider that you wish to book.

2. Once you're on the booking page, tap Rebook at the bottom.

3. Soon as you have reviewed all the details of your booking, click "Request to Book"

Via the website

1. Go to Past Bookings.

2. Click the Service Type or the word "Completed". 

3. Click Rebook.

3. Should you need to change anything on the booking, you can click the options in the Booking Summary on the right part of the page, and amend accordingly. Otherwise, simply click Request to book at the bottom.

Please note that the default Service Type is 60min Single Swedish Massage, with no service provider gender preference.

Although we cannot guarantee that your favourite service provider will be available for your booking time and location, we will ensure your booking is offered to your favourite service providers first. 

Service providers declined / have not responded to the rebooking:

There are times that your rebooking requests might be declined by service providers because of conflicts on other bookings or they are simply busy.

If your service provider is not available and declined the rebooking request or has not responded, a notification from the app will appear on your phone and an email will be sent as well. You will then be asked whether to try another service provider, reschedule the booking, or cancel the booking for now. 

Service providers have declined the rebooking requests: 

Email sent if rebooking was made via the website or via the app. 

Service providers have not responded to the rebooking requests: 

Email sent if rebooking was made via the website or via the app.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article