How does Blys verify the service providers on its platform?

Modified on Wed, 21 Feb 2024 at 03:00 PM

We’re are extremely diligent about our selection & onboarding process, as well as the professionals we accept to sign up to our platform.

Our onboarding process consists of;

  • Checks on documentation;
    • Professional qualification in relevant service
    • National Police Check
    • Public Liability Insurance
    • Registered business details (e.g. business number, name and address registered with the government)
  • Initial phone-screening,
  • Follow-up session where do an assessment on;
    • Equipment
    • Professionalism
    • Technique

We interview each therapist and make sure they meet the ‘Blys Standards’ to provide their clients with the best home massage & wellness experience in every city we operate.

Once a professional joins our platform, we then use the in-app Client Rating & Review system to monitor and to maintain the highest level of service quality.

Although the practitioners are solely responsible for providing the services to you, this rigorous process ensures that you get the best customer service and experience every time you book a massage & other wellness services through Blys.

As a result of our focus on the trust & safety of our community of clients and therapists, we're proud to say that each month thousands of customers and professionals in our community enjoy a safe and rewarding experience through our platform.

In addition, health service providers in states where a Code of Conduct applies, are subject to the General Health Services Code of Conduct.

If you ever feel uncomfortable with your treatment or have concerns about your provider, please contact our Customer Support Team immediately at You may also reach us at the following numbers:

Australia and New Zealand

+61 483 922 668

United States+1 314 876 8255
United Kingdom+44 128 257 0052

Your safety and peace of mind are the most important to us.

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